Cloud, cognitive, and AI are becoming increasingly important to enterprises. As an IT executive, you would want to partner with the top mobile app development company that meets the demands of your constantly changing application landscape. Organizations seek to reduce server farm capital expenses, have someone else maintain updates, and boost disaster recovery capabilities. More than simply downtime is impacted by ensuring you have the adequate tools, who are trained properly to deliver the necessary end-user assistance; it also has an impact on your bottom line, extensibility, and ability to integrate new technologies.
It’s critical to grasp the fundamental differences between traditional IT support and managed services (MS). Let’s begin with typical IT assistance. Because of the reactive nature of the process, this form of assistance is sometimes referred to as “break-fix” assistance. When something goes wrong, the user contacts customer support and awaits the issue to be resolved. If the IT support group only provides services during regular business hours, this could end up waiting until they return to the office.
IT managed service provider is a relatively new phenomenon that provides business owners with an outsourcing alternative for a variety of IT needs including mobile app development. Instead of relying on a single generalist or a small staff of in-house experts, you’ll have access to a group of subject experts that can add significant value for the same or less money. This might range from offering flat-rate monthly support for your business’s IT to delivering boutique consulting services tailored to your company’s specific needs and strategy. MSPs will take care of any problems that develop on your network, including monitoring for issues and troubleshooting them.
TRADITIONAL VS MANAGED SERVICES PRICING
- Traditional IT assistance in-house: This usually entails bearing the full cost of full-time employees’ salaries, benefits, and training.
- Typical IT support outsourced: When a traditional IT support strategy is outsourced, the company can either acquire a bundle of useful hours or pay a yearly subscription price for the service. Whether or not you use all features of the service, users are still responsible for paying for it.
- Managed Service support: This is typically provided on a fixed-fee basis. This maintains the price constant over a set period, making budgeting and expense management more predictable. The service’s parameters are set upfront depending on service coverage hours, ticket volumes, and activities that must be completed.
CONS OF MANAGED SERVICES FOR MOBILE APP DEVELOPMENT
1. Having a physical presence
The fact that many MSPs are not local to your firm is a major disadvantage of joining up with one. Because MSPs manage your equipment remotely, you may need to get engaged yourself to resolve a problem like a printer malfunction. However, when you choose a regional MSP, you may be able to get onsite support. A personal visit to the office, on the other hand, is normally charged extra.
It is costly to hire a reputed MSP. Based on the scale of your company and your technical requirements, you’ll likely pay upfront costs and at least a few hundred bucks per month. However, take into account the savings you can expect in other areas as well for instance if you don’t have to purchase technology yourself.
A managed service provider’s scope of business nearly never encompasses all aspects of technology. Typically, an MSP will give you a list of apps that it supports. You’re probably out of luck if you contact about a problem with third-party software that isn’t on the company’s supported list or covered by the contract.