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The first thing to know about Amazon is that it is ...

Every call center has multiple lines open at one time. Outbound ...

Even if you have a slick website with a professional look, ...

Communication throughout history has either been verbal, written, or visual. This ...

Conversational artificial intelligence has changed the manner in which companies speak ...

The key to a successful business is happy customers and having ...

Forecasting — although very important in manufacturing — is not a ...

Many companies avoid setting up a contact center for fear of ...